Komunikasi

KOMUNIKASI

OLEH:

Dr. Narendra Kumar

Maktab Perguruan Perempuan Melayu, Melaka

KOMUNIKASI

Kita tidak boleh tidak berkomunikasi

Kita semua sentiasa berkomunikasi

Kita telah mula berkomunikasi sejak kita lahir

JADI KENAPA ANDA BERADA DI SINI?

Sebab kita berkomunikasi tidaklah bererti kita berkomunikasi dengan berkesan/baik

Jadi kita semua mempunyai ruang untuk memperbaiki diri

MISCOMMUNICATION
AND ITS DEADLY CONSEQUENCES

History’s worst aviation disaster occurred in 1977 at foggy Tenerife in the Canary Islands. The captain of a KLM flight thought the air traffic controller had cleared him to take off. But the controller intended only to give departure instructions. Although the language spoken between the Dutch KLM captain and Spanish controller was English, confusion was created by heavy accents and improper terminology. The KLM Boeing 747 hit a Pan Am 747 at full throttle on the runway, killing 583 people.

MISCOMMUNICATION
AND ITS DEADLY CONSEQUENCES

In 1980, another Spanish controller at Tenerife gave a holding pattern clearance to a Dan Air Flight from Manchester, England. But the controller said “turn to the left” when he should have said “turns to the left” making circles instead of a single turn. The jet banked into a mountain, killing 146.

MISCOMMUNICATION
AND ITS DEADLY CONSEQUENCES

In 1993, Chinese pilots flying a U.S. built MD-80 tried to land in fog at Urumqi, in northwest China. They were baffled by an audio alarm from the jet’s ground proximity warning system. A cockpit recorder picked up one pilot’s last words: “What does ‘pull up’ mean?” The plane hit power lines and crashed, killing 12.

COMMUNICATION

Good communication is essential to any organization’s effectiveness

No group can exist without communication

Communication must include both the transference and the understanding of meaning

An idea, no matter how great, is useless until it is transmitted and understood by others